Cyient Walk-in Drive For Technical Support Executive

Cyient Walk-in Drive For Technical Support Executive

Experience : 2 – 5 Years

Qualifications : Any Graduate

Job Location : Hyderabad

Salary : Not Disclosed

Job Description :

Role & Responsibilities :

• As a customer service consultant, you utilise your knowledge of the clients processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact to customers.

About the Role:

• Apply knowledge of the clients processes and systems to independently manage a customers order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels.
• Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises.
• Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns.
• Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner.

Preferred Candidate Profile :

• Looking for only Male Candidates

Walk-in Drive Details Here: