Wipro is conducting a walk-in drive for freshers/exp as Customer Service Associate positions in Navi Mumbai location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.
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Company Name: Wipro
Job Role: Customer Service Associate
Experience: 1 – 2 Years
Qualifications: Any Graduate
Job Location: Navi Mumbai
Salary: Rs.2,00,000/- to Rs.4,50,000/-
Job Description:
We are hiring for an International Voice Process in Mumbai. The role involves handling customer queries via calls, delivering exceptional customer service, and ensuring a seamless customer experience through effective communication and problem-solving.
Key Responsibilities
- Handle customer inquiries through inbound voice calls.
- Provide accurate and timely resolutions using available tools.
- Deliver high-quality customer service while maintaining productivity and quality metrics.
- Demonstrate strong listening, comprehension, and analytical skills.
- Ensure a positive customer experience and effective issue resolution.
Preferred Background
- Airline Ticketing / Reservations
- Hospitality Industry
- Logistics Industry
- International Call Center Experience
- Customer Service Experience
- IATA Certification (Preferred)
Required Skills
- Excellent English Communication Skills
- Neutral Accent & Strong Voice Clarity
- Good Grammar & Comprehension
- Strong Customer Service Orientation
- Excellent Telephone Etiquette
- Analytical & Problem-Solving Skills
- Willingness to Work in 24×7 Rotational Shifts
Eligible:
- Graduates
- Undergraduates
- HSC + Relevant Experience
Not Eligible:
- MBA
- B.Tech / BE
- BCA
- B.Sc IT/CS
- MCA
- M.Tech
- CA
Compensation
- Graduate + 6 Months Experience: 3.8 LPA
- Graduate/HSC + 1 Year Experience: 4.5 LPA
Selection Process
- HR Round
- SVAR Assessment
- Operations Round
- Email Assessment
- Grammar Assessment (C1 Proficiency)
Walk-in Instructions
- Immediate Joiners Preferred
- Flexible for 24×7 Rotational Shifts
- Carry a Valid Government Photo ID Proof for the Interview
Walk-in Drive Details Here:
Interview Date: 8th to 17th Oct 2026
Time: 1.00 PM – 2.00 PM
Venue Details:
Mindspace Airoli East,
Wipro tower 2,
6th Floor, Navi Mumbai.
Contact – Pournima HR ( 9820190498 )
About Wipro Company:
Wipro Limited is a leading Indian multinational technology services and consulting company headquartered in Bengaluru, providing IT, AI-powered solutions, and business process services. Founded in 1945 as a vegetable oil company, it transitioned into software in the 1970s and now has over 230,000 employees serving clients across 65+ countries.