Hexaware Technologies Walk-in Drive for Freshers as Customer Service Positions

Experience: 0 – 2 Years

Qualifications: Any Graduate

Job Location: Thane, Navi Mumbai

Salary: Best in Industry

Job Description

Shift: Rotational shift
Week Off: Rotational week off
Experience: Freshers and experienced candidates are welcome
Education: HSC / 12th Pass / Diploma / Any Graduate
Communication: Good communication skills required
Transport: Pick-up and drop from Ghansoli Station to office and back

Interview Rounds:

1. HR
2. Ops round
3. Versant Test

Salary: As per industry standards

Job Summary:

Hexaware Technologies Pvt Ltd is hiring Inbound Customer Service Executives to handle incoming customer calls, chats, and emails, resolve customer queries and complaints, provide accurate product and service information, maintain customer interaction records, escalate unresolved issues, meet quality and productivity targets, and follow company policies and compliance guidelines. Candidates must have good verbal and written communication skills, active listening and customer-handling ability, basic computer knowledge, a customer-oriented mindset, and willingness to work in rotational shifts and rotational week offs. Freshers and experienced candidates are both welcome, and HSC / 12th Pass candidates are also eligible.

Key Responsibilities:

• Handle inbound customer calls, chats, and emails professionally.
• Resolve customer queries, complaints, and requests within defined timelines.
• Provide accurate information about products, services, and processes.
• Maintain customer interaction records and update internal systems.
• Escalate unresolved issues to the appropriate team or supervisor.
• Meet individual and team targets for quality, productivity, and customer satisfaction.
• Follow company policies, scripts, and compliance guidelines.
• Maintain a positive, patient, and customer-friendly attitude.

Required Skills:

• Good verbal and written communication skills.
• Active listening and customer-handling skills.
• Basic computer knowledge and ability to work on multiple systems.
• Willingness to work in rotational shifts and rotational week offs.
• Ability to work from the office and use the provided Ghansoli Station pick-up and drop.
• Customer-oriented mindset and problem-solving attitude.
• Ability to work in a fast-paced support environment.

Education & Experience:

• Education: HSC / 12th Pass / Diploma / Any Graduate.
• Experience: Freshers and experienced candidates are welcome.
• Preferred: Prior experience in customer service, BPO, call center, or voice process is an added advantage.

Perks & Benefits:

• Pick-up and drop from Ghansoli Station to office and back.
• Rotational week off.

Contact: Chitra – 7030653127

About Company:

Hexaware Technologies is a leading global IT, BPO, and consulting services company headquartered in Navi Mumbai, India. Founded in 1990, the firm specializes in digital transformation, automation, and artificial intelligence, employing over 33,000 professionals across dozens of offices worldwide.