HCLTech walk-in drive for the position of Customer Service Representative Positions in Chennai Location. This opportunity is open to All candidates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: HCLTech
Job Role: Customer Service Representative
Experience: 1 – 3 Years
Qualifications: Any Graduate
Job Location: Chennai
Salary: Best in Industry
Job Description:
We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.
Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing.
- Assist members, patients, providers, and healthcare facilities with account-related concerns.
- Verify member information and accurately document customer interactions in the system.
- Resolve customer issues efficiently while adhering to company policies and healthcare regulations.
- Escalate complex concerns to the appropriate department when necessary.
- Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy requirements.
- Meet established quality, productivity, and customer satisfaction targets.
- Stay updated on healthcare policies, procedures, and account-specific guidelines.
- Provide accurate information and educate customers on available healthcare services and programs.
Qualifications
- College Graduate / Undergraduate (BPO experience is required)
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Basic computer proficiency and ability to navigate multiple systems.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
Required Skills
Customer Service Representative (CSR) (Voice Process)
Preferred Skills
- Experience in healthcare customer service
- Pay range and compensation package
- Experience: 1 to 4 yrs
- Shift: US Shift (Night Shift)
Walk-in Drive Details Here:
Interview Date: 24th August 2026
Interview Time: 10:00 AM – 2:00 PM
Venue Details:
ETA 1, Sandhiya Infocity,
Near Vivara Mall, Navalur
Chennai.
Contact – Suryapriya.T
About HCLTech Company:
HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B.