Company Name: Genpact
Job Role: Customer Service Executive
Experience: 0 Years
Qualifications: Any Graduate
Job Location: Kolkata, Durgapur, Howrah
Salary: Not Disclosed
Job Description:
The Transaction Risk Investigator will be responsible for various tasks related to investigating and eliminating online ecommerce risk. The ideal candidate will have experience in the ecommerce payments industry, possess previous trust and safety experience, and have a proven track record of success in a customer-driven work environment. This role requires strong analytical skills and the ability to thrive in a fast-paced team setting. The Transaction Risk Investigator will work under minimal supervision from the Manager and will rely on excellent judgment to plan and achieve goals.
Responsibilities:
- Conduct investigations to identify and mitigate online ecommerce risk.
- Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication.
- Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, company associates, and third parties.
- Ensure productivity and maintain highest quality assurance standards.
- Leverages appropriate operational tools and applications to find the data.
- Ability to successfully navigate websites.
- Understands and adheres to workflow directions, SOPs.
- Performs a variety of routine standard tasks in non-voice queues like email, chat etc.
Minimum Qualifications:
- Any graduate (except law/diploma)
- Freshers are eligible.
- Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers.
- Strong Problem solving skills
- Strong time management and organizational skills
- Aptitude for determining situational needs and providing appropriate solutions.
- Must be able to work on a flexible schedule (including weekends)
Preferred Qualifications:
- Relevant work experience preferably as an Investigation Specialist, Risk Investigator etc.
- Prior experience in Ecommerce Domain
- Good Analytical & Problem-Solving skills
Mandatory documents to carry:
2 passport size photographs (One photo to be pasted on resume), 2 copies of resumes, Original Aadhar card
Walk-in Drive Details Here:
Interview Date: 28th July 2026
Interview Time: 11:00 AM – 2:00 PM
Venue Details:
ICA Chowringhee,
60 B Chowringhee Road,
2nd Floor, Kolkata.
About Genpact Company:
Genpact (NYSE: G) is a global professional services firm specializing in AI-driven technology, digital operations, and analytics, with over 140,000 employees in 30+ countries. Founded in 1997 as a GE unit, it became independent in 2005 and now focuses on AI-enabled transformation for clients in banking, finance, insurance, healthcare, and consumer goods.