Accenture is conducting a walk-in drive for Freshers/Exp as Customer Service Positions in Mumbai, Navi Mumbai Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Accenture
Job Role: Customer Support Associate
Experience: 0 – 6 Years
Qualifications: Any Graduate
Job Type: Full Time
Job Location: Mumbai
Salary: Best in Industry
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Job Description:
The Business Inbound Voice Agent is responsible for handling inbound calls from business customers, providing comprehensive support across billing, account management, products, and services. This role is critical in resolving customer issues efficiently while identifying value-added opportunities to drive sales, support revenue growth, and strengthen customer retention. Agents act as a key point of contact for business customers, ensuring a high-quality service experience and contributing to overall commercial performance.
key Responsibilities
- Handle inbound customer calls
- Resolve billing, payment, account & service-related queries
- Provide product and technical support
- Troubleshoot broadband and handset issues
- Deliver exceptional customer experience
- Identify upselling and cross-selling opportunities
- Maintain accurate customer records
What We’re Looking For
- Excellent communication skills
- Strong customer service orientation
- Problem-solving and troubleshooting abilities
- Ability to multitask in a fast-paced environment
- Sales mindset and commercial awareness
- Prior International BPO/Voice Process experience preferred
Benefits :Transportation: Two-way Cab facility will be provided (Pick and drop location should be with-in Accenture Transportation boundary).
Walk-in Drive Details Here:
Interview Date: 19th June 2026
Interview Time: 11:00 AM – 4:00 PM
Venue Details:
Accenture Office – Gate No:-3 MDC2B,
Ground Floor, Godrej Boyce Complex,
Off Lbs Marg, Vikhroli (West),
L. B. S. Marg, Vikhroli (W),
Mumbai, Maharashtra 400079.
Contact – Azlifa Mulla
About Accenture Company:
Accenture is a global professional services company offering a wide range of services, including strategy, consulting, digital, technology, and operations. They serve a diverse client base, including businesses, governments, and other organizations, helping them build digital cores, optimize operations, and drive growth. Accenture also focuses on ethical AI and responsible AI practices, helping clients leverage AI intelligently and responsibly.