Policybazaar Walk-in Drive for Customer Support Representative Positions

Job Role: Customer Support Representative

Experience: 0 – 5 Years

Qualifications: Any Graduate

Job Location: Gurugram

Salary: Rs.3,00,000/- to Rs.4,25,000/-

Job Description:

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call or customer support role is a plus.
• Freshers and experience both can apply.
• Minimum education: Graduate.
• Salary package 3 Lpa to 4.2 Lpa.

Languages known: English, Malayalam and Hindi

Interested candidates can share their resume to anjalikumari@policybazaar.com
or Whatsapp to 8826269231