TATA Capital Walk-in Drive for Graduates as Officer Positions – TATA Interviews

Job Role: Officer

Experience: 1 – 3 Years

Qualifications: Any Graduates

Job Location: Mumbai, Thane, Navi Mumbai

Salary: Rs.2,00,000/- to Rs.5,00,000/-

Job Description:

Skill Set Required:

• Ability to draft email responses to customers
• Must have good learning skills to acquire product & process knowledge
• Should have excellent communication and English language skills (written and verbal) with good typing speed
• Proficiency with MS Office particularly MS Excel & Word

Primary Responsibilities:

• Deliver extraordinary customer services by responding to customer concerns through email
• Process customer query/request/complaints in a timely and comprehensive manner to ensure customer satisfaction
• Document each customers question or problem as well as the resulting answer or solution
• Document necessary account information and offer custom solutions that benefits the customer
• Gather relevant information from customers as required and update it accurately to facilitate the resolution process
• To manage all daily tasks and duties related to the process with strict compliance to guidelines
• Persuade in getting feedback from customers to improve our processes, products and customer experience
• Identify, escalate priority issues and report to the Supervisor on floor
• Out call customers professionally and respond to customer queries and complaints.
• Follow-up with internal stake holders wherever required
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Maintaining a positive, empathetic and professional attitude toward customers at all times