TCS Walk-in Drive for Graduates as Customer Service Positions – TCS Interviews

Job Role: Customer Service Associate

Experience: 1 – 6 Years

Qualifications: Any Graduate

Job Location: Mumbai, Kolkata

Salary: Best in Industry

Job Description: Mumbai

Helping airport check-in staff with check-in, boarding, and seating issues. Act as a codeshare helpdesk. Resolve issues connected with ancillary services such as seating, baggage, and upgrades using EMD. Assist airport booking offices with reservations on own airline and interline ticket documents. Log incidents and escalate matters with Amadeus on Service Hub, following up until closure. Assist airport staff with mishandled baggage (MHB) and provide support to the network for World Tracer. Provide PNR and check-in history to airport and regulatory agencies for customer servicing requirements.

Responsibilities and Duties:

• Address airport network and aircraft-related DCS-Customer Management, reservation, and ticketing queries on a 24/7 basis.
• Resolve or raise incidents with the system provider Amadeus and follow up until closure.

Specific Skills:

• Strong communication skills in written and spoken English.
• Hands-on experience in MS Office preferred.

Job Description: Kolkata

Desired Competencies (Technical/Behavioral Competency)

• Experience in Front Office Customer Service operations is mandatory
• Must have Email & Chat customer service experience
• Capability to work under pressure in a dynamic business environment
• High degree of accountability and excellent interpersonal skills
• Ability to deal with ambiguous scenarios and come out with workable solutions
• Customer focus, Drive for results and ability to take ownership
• Strong English communication skills both spoken and written
• Flexible to work in 24*7 shift environment
• Open to work during weekends
• Ability to complete an assignment within stipulated timeline
• Should be a team player
• Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

Good-to-Have

Good coordination and interpersonal skills

Responsibility of / Expectations from the Role

• Handling of work as assigned in Project, Working in Agile methodology, work with Customer directly, working with deadlines.
• Minimum 2-3 years of experience in customer service projects in international process
• Excellent English communication skills – both spoken and written

EP NUMBER MANDATORYPLEASE CARRY 2 PASSPORT SIZE PHOTOGRAPHSGOVERNMENT ID AND PHOTOCOPY.DEGREE CERTIFICATES AND EMPLOYEMENT EXEPERIENCE DOCUMENTS

Step 1: https://www.tcs.com/careersStep2: Click to apply now and you will be redirected to a page as below

(https://www.tcsion.com/EForms/configuredHtml/1016/2000054/application.html)

Step 3: Complete registration, Select “BPO” in areas of interest and complete the registration.
Step 5: Once completed, your TCS no. will be generated which starts from EP2026XXXX.
Step 6: You will receive the EP number on your personal e-mail ID.

Complete application form