Wipro Walk-in Drive for Freshers/Exp as Associate Positions – Multiple Locations

Job Role: Associate

Experience: 0 – 3 Years

Qualifications: Any Graduate

Job Location: Mumbai, Navi Mumbai, Thane, Gurugram

Salary: Best in Industry

Job Description: Gurugram

• Candidate should have excellent Communication in English
• Should be ready for Night shifts
• Should have excellent knowledge of Pharmacovigilance
• Should be ready to work from office
• Should be ready to relocate to Gurgaon
• Documents to carry- Update CV & original govt. ID Card.
• Should mention at the top of the CV the source of information about the walk-In

Contact Person- Simran Sagar

Job Description: Mumbai

• Evening Shift only (Both Side Cab will be provided)
• Sat/Sun fixed off
• Age criteria: 20 years to 27 years are allowed

Work Experience:0-36 months Summary

• Fielding all incoming help requests from clients via emails or service tickets in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience: Fresher or any Backoffice experience Working Conditions:

• Fixed evening shift (5 days working from office).
• Saturdays and Sundays are fixed off.
• One year service agreement mandatory.

Education Skills Any graduate, post graduate ( except technical)

Note : Looking for immediate joiners or who can join within 10-15 days