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Accenture Walk-in Drive For HR Service Delivery Associate
Accenture is conducting a walk-in drive for the position of HR Service Delivery Associate On September 19th, 2025 in Mumbai. This opportunity is open to candidates with 1 – 5 years of experience and requires a Any Graduate or a related qualification. Accenture Walk-in Drive About more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Accenture
Job Role: HR Service Delivery Associate
Experience: 1 – 5 Years
Qualifications: Any Graduate
Job Location: Mumbai , Mumbai Suburban, Mumbai (All Areas)
Salary: RS 1.25 – 5.0 Lacs P.A.
Job Description:
Accenture Walk-in Drive For HR Service Delivery Associate
Are you looking to build an extraordinary career in HR Service Delivery Associate-Voice?
- Job Skill: HR Service Delivery Associate -(Voice )
- Qualifications: Any Graduation.
- Experience: 1 to 5 Year
- Job Location: Mumbai, (Arioli-MDC7) (Current location – Mumbai mandatory)
- Shift timings: Night Shift -(5:00pm to 5:00am window) (2 Week-Offs)
- Work Mode: Work from Office
What would you do? Overall Purpose of Job:
- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls & emails..
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement .
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.
- Good technical aptitude with an ability to learn quickly.
- Excellent verbal and written communication skills
- Ability to work under pressure.
- Team worker
- Positive Attitude
- Quick Learner
- Punctual and Disciplined
- Good Communication skills
- Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization.
Role & Responsibilities / Authorities:
- Receive inbound Calls/Emails and ensure that cases and interactions are logged correctly in the required tool.
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes.
- Walk Employees / Provide navigational support on self-service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines.
- Place outbound calls to customers when required in line with Client / Company guidelines.
- Work productively whilst maintaining exceptional call/data quality standards in line with targets.
- Contribute to the team through open and regular communication with peers / supervisors.
- Adhere to all company or departmental policies and procedures (personnel and operational.
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process.
- Maintain regular and punctual attendance in line with company policies and procedures.
- Minimize customer complaints and escalations by providing exceptional service and call control
- Please note that this role may require you to work in rotational shifts
Transportation: Two-way Cab facility will be provided (Pick and drop location should be with-in Accenture Transportation boundary).
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Walk-in Drive Details Here:
Interview Date: 19th September 2025
Interview Time: 11:00 AM to 04:30 PM
Venue Details:
MDC2B, Ground Floor, Godrej Boyce Complex, Off Lbs. Marg, Vikhroli (West),
L. B. S. Marg, Vikhroli (W), Mumbai, Maharashtra 400079.
Contact Person: Azlifa Mulla
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