Genpact Walk-in Drive For Freshers

Experience: 0 Years

Qualifications: Any Graduate

Job Location: Hyderabad

Salary: Not Disclosed

Job Description:

Genpact Walk-in Drive For Freshers

Genpact Walk-In Drive for Freshers for International Chat + Voice (blended) support roles || Hyderabad on 22nd October’25

Only 2021-2025 graduates are eligible. We are not considering post-graduates for this role (Candidate should have provisional certificates/marksheets handy)

• Date: 22nd October 2025
• Time: 11:30 AM – 1:00 PM
• Experience: Only Freshers are eligible (we are not considering post-graduates/ undergraduate/pursuing candidates for these roles)
• Languages known: English + Hindi
• Work Location: Hyderabad (Only work from office)
• Shifts: Flexible with any shift

This role includes handling inbound/outbound calls and responding to customer queries.

Role & Responsibilities:

• Handle multiple chats/calls at the same time (3+ Active Chats simultaneously)
• Respond to the customer queries & issues in timely manner
• Provide solution to the customer basis the available help articles and within the policies
• Replicate customers issue and report necessary bugs/suggestions/ideas
• Provide excellent services to the customers
• Work closely with internal departments to provide the required information/support to the customer
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Maintain a deep understanding of client process and policies\
• Upskill to enhance the knowledge time to time and offer support
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
• Respond to customer queries and customer’s concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs

Qualifications we seek in you

Minimum Qualifications :

• Graduation in any discipline (except law)
• Freshers are eligible(Only 2021-2025 pass-outs) (Candidate should have marksheets handy)
• Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
• Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques

Preferred Pre-Requisites:

• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent

Note: Please carry below documents with you:

• 3 copies of updated resume
• 3 Passport size photographs
• Original Aadhar card
• 2 copies of Aadhar card
• Pay-slip (if applicable)

Walk-in Drive Details Here:

Interview Date: 22nd October 2025

Interview Time: 11:30 AM to 01:00 PM

Venue Details:

Genpact, Plot No. 14/45,
IDA Uppal, Habsiguda, Hyderabad 500079

For More information about the Genpact Walk-in Drive For Freshers, Visit this Page and Follow our www.freshersindia.in Website Regularly.

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