Firstsource Walk-in Drive For Freshers
Firstsource is conducting a walk-in drive for the position of Customer Support Associate On September 15th to 24th, 2025 in Bangalore. This opportunity is open to candidates with 0 – 1 years of experience and requires a Minimum SSC (10th) Passed or a related qualification. Firstsource Walk-in Drive About more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Firstsource
Job Role: Customer Support Associate International Chat & Upselling
Experience: 0 – 1 Years
Qualifications: Minimum SSC (10th) Passed
Job Location: Bangalore
Salary: RS 3.0 – 3.5 Lacs P.A.
Job Description:
Firstsource Walk-in Drive For Freshers
- Job Title: Customer Support Associate International Chat & Upselling
- Job Category: Senior Associate / Associate Function/Department: Operations
- Reporting to: Team Leader
Role Details:
- A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.
Roles & Responsibilities:
- Revert on chats written by the customer on a variety of issues
- The Agent will have to present and sell company services to current and potential customers update and process information accurately into the system(s)
- Resolve customer problems in a timely manner
- Take ownership & deliver on customer commitments
- Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
- Clear Communication – during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
- Professional Focus – demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
- Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
- Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team
Role Holder Profile:
- Preferred educational qualifications: Minimum SSC (10th) passed.
- Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry
- Skills and Competencies
1.Functional / Technical:
- Computer literate eg. Outlook, Word, Internet Explorer
- Typing skills: Process specific cut offs
- Good written English communication
2.Behavioral:
- Professional & Courteous in mannerisms
- Ability to liaise with customers at all levels
- Ability to handle and resolve complex customer calls
Walk-in Drive Details Here:
Interview Date: 15th to 24th September 2025
Interview Time: 11:00 AM to 02:00 PM
Venue Details:
Firstsource, 2nd floor, Brigade Residency in Brigade Tech Gardens,
Unit 202, Block A, Gate No. 4 Brookfield, Bengaluru, Karnataka,560037
Contact Person: Abhilash ( 8754145298 )
For More information about the Firstsource Walk-in Drive For Freshers, Visit this Page and Follow our www.freshersindia.in Website Regularly.
