Wipro Recruitment 2020 For Technical Lead Positions – Wipro Career Registration Link – Apply Now

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Wipro Recruitment 2020: – Freshers & Experienced Candidates Career Registration Link in Wipro – Apply Now : Great, People who are eagerly waiting for Wipro Job Openings Recruitment. There are Many Fresher and Experience Candidates are looking to their bright feature in MNC Companies.

Wipro is one of the MNC Company in India to hire Fresher and Experience Candidates for Multiple IT Job openings in Kolkata, India.so this is the golden chance for Fresher and Experience Candidates to get job in Wipro. We are Providing the Job information like Designation details, Eligibility Criteria, Salary Details and Registration Link for Wipro etc.

Wipro Recruitment – Information Details

Job Description for Wipro Hiring

Oversee and support process by reviewing daily Transactions on performance parameters

• Review performance dashboard and the scores for the team
• Support the team in improving performance parameters by providing technical support and process guidance
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Ensure standard processes and procedures are followed to resolve all client queries
• Resolve client queries as per the SLA’s defined in the contract
• Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting
• Document and analyze call logs to spot most occurring trends to prevent future problems
• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
• Ensure all product information and disclosures are given to clients before and after the call/email requests
• Avoids legal challenges by monitoring compliance with serviceagreements

Handle technical escalations through effective diagnosis andtroubleshooting of client queries

• Manage and resolve technical roadblocks/ escalations as per SLAand quality requirements
• If unable to resolve the issues, timely escalate the issues to TA & SES
• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
• Troubleshoot all client queries in a user-friendly, courteousand professional manner
  Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

• Mentor and guide Production Specialists on improving technical knowledge
• Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
• Develop and conduct trainings (Triages) within products for production specialist as per target
• Inform client about the triages being conducted
• Undertake product trainings to stay current with product features, changes and updates
  Enroll in product specific and any other trainings per client requirements/recommendations
• Identify and document most common problems and recommend appropriate resolutions to the team
• Update job knowledge by participating in self learning opportunities and maintaining personal networks

Apply Mode : Online

Wipro Hiring Selection Process

Wipro Hiring Selection Process is based on Multiple Rounds. first of all candidates need to to clear written test i.e Aptitude Test that means online test. after that people need to clear Technical Interview, its based on knowledge in academic subjects, those 2 test who cleared they will go for HR Interview.

• Written Test
• Technical Interview
• HR Interview

Steps to Apply For Wipro Hiring

• First of all, visit official website of Wipro i.e https://www.wipro.com/
• After visiting the official website you have to click on career section
• In career section you have to Choose India
• A lot of Openings are available in home screen
• Now click on Apply Online Link, we have provided direct link in below section
• All Eligible candidates fill up with necessary details on the Application Form
• Before Submit Button need to check all details you entered, once more
• Now hit Submit Button
• Lastly take a print out for the reference use.

Career Link for Wipro: Click Here

About Wipro :

Wipro India Business, a part of Wipro Limited is a leading global end to end IT transformation, consulting and business process services provider and a pioneer in Indian Market with decades of experience. We harness the power of application, cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.