Wipro Jobs For Freshers/Exp Any Graduate Candidates Can Apply Now

Wipro Job Openings: Freshers & Experienced Candidates Career Registration Link in Wipro – Apply Now : Great, People who are eagerly waiting for Wipro Job Openings Recruitment. There are Many Fresher and Experience Candidates are looking to their bright feature in MNC Companies.

Wipro is one of the MNC Company in India to hire Fresher and Experience Candidates for Multiple IT Job openings in Hyderabad, India.so this is the golden chance for Fresher and Experience Candidates to get job in Wipro. We are Providing the Job information like Designation details, Eligibility Criteria, Salary Details and Registration Link for Wipro etc.

Wipro Jobs Recruitment – Information Details

Job Description:

The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.

Do

Support process by managing transactions as per requiredquality standards:

1. Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
2. Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
3. Update own availability in the RAVE system to ensureproductivity of the process
4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
5. Follow standard processes and procedures to resolve all clientqueries
6. Resolve client queries as per the SLA’s defined in thecontract
7. Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
8. Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
9. Document and analyze call logs to spot most occurring trends toprevent future problems
10. Maintain and update self-help documents for customers to speedup resolution time
11. Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
12. Ensure all product information and disclosures are given toclients before and after the call/email requests
13. Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries:

1. Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
2. Assist clients with navigating around product menus andfacilitate better understanding of product features
3. Troubleshoot all client queries in a user-friendly, courteousand professional manner
4. Maintain logs and records of all customer queries as per thestandard procedures and guidelines
5. Accurately process and record all incoming call and email usingthe designated tracking software
6. Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
7. Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
8. Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client:

1. Undertake product trainings to stay current with productfeatures, changes and updates
2. Enroll in product specific and any other trainings per clientrequirements/recommendations
3. Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
4. Update job knowledge by participating in self learningopportunities and maintaining personal networks

Apply Mode : Online

Wipro Hiring Selection Process

Wipro Hiring Selection Process is based on Multiple Rounds. first of all candidates need to to clear written test i.e Aptitude Test that means online test. after that people need to clear Technical Interview, its based on knowledge in academic subjects, those 2 test who cleared they will go for HR Interview.

• Written Test
• Technical Interview
• HR Interview

Steps to Apply For Wipro Hiring

• First of all, visit official website of Wipro i.e https://www.wipro.com/
• After visiting the official website you have to click on career section
• In career section you have to Choose India
• A lot of Openings are available in home screen
• Now click on Apply Online Link, we have provided direct link in below section
• All Eligible candidates fill up with necessary details on the Application Form
• Before Submit Button need to check all details you entered, once more
• Now hit Submit Button
• Lastly take a print out for the reference use.

Career Link for Wipro: Click Here

• Behavioral Competencies
  • Formulation & Prioritization
  • Innovation
  • Managing Complexity
  • Execution Excellence
  • Passion for Results