Qatar Airways Openings for Freshers/Exp – Customer Service Officer Recruitment – Airline Jobs

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Qatar Airways Openings – Freshers & Experienced Candidates Career Registration Link in Qatar Airways – Apply Now : Great, People who are eagerly waiting for Qatar Airways Job Openings Recruitment. There are Many Fresher and Experience Candidates are looking to their bright feature in MNC Companies.

Qatar Airways is one of the MNC Company in India to hire Fresher and Experience Candidates for Multiple IT Job openings in Ahmedabad, India. so this is the golden chance for Fresher and Experience Candidates to get job in Qatar Airways. We are Providing the Job information like Designation details, Eligibility Criteria, Salary Details and Registration Link for Qatar Airways etc.

Qatar Airways Recruitment – Details

Your specific responsibilities include:

• Responsible for managing Service level of all customer service aspects of the Contact Centre.
• Responsible for achieving all KPIs as outline in the CC KPI Scorecard.
• Implement new skills and new techniques geared towards operational and service excellence,
• Ensuring call quality and high level of customer services
• Assisting the training team in developing recurrent training modules. Coordinating process tests and refresher trainings with Quality and Training team.
• Act as single point of contact for the Customer Services Team with HQ Operation team regarding all operation matters.
• Communicating existing and new policies
• Ensure first call resolution, zero error and operational excellence.
• Provide CC with regular updates and reports on operational performance.
• Make recommendations to CC manager on improving or safeguarding operations performance.
• Responsible for managing Productivity and Efficiency of Agents occupancy and Schedule adherence.
• Perform other department duties related to his/her position as directed by the Head of Department.

Be part of an extraordinary story

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible

About you

The successful candidate will have the following qualifications:

• Relevant Bachelor’s degree or equivalent
• Minimum of 3 years of work experience in Contact Centre environment
• Experience of managing team in excess of 50 people.
• Strong knowledge of Contact Centre Operations and well-versed in all service delivery aspects of contact centre operations.
• Previous experience in managing team in Contact Centre environment
• Good working knowledge of Amadeus and understanding of airline process and procedure is a definite advantage.
• Excellent written and verbal communication skills.

Apply Mode : Online

Qatar Airways Recruitment Selection Process

Qatar Airways Recruitment Selection Process is based on Multiple Rounds. first of all candidates need to to clear written test i.e Aptitude Test that means online test. after that people need to clear Technical Interview, its based on knowledge in academic subjects, those 2 test who cleared they will go for HR Interview.

• Written Test
• Technical Interview
• HR Interview

Eligibility Criteria for Qatar Airways Recruitment

• Must have Complete their Graduation or Post Graduation i.e (BE/B.Tech, ME/M.Tech, MCA, BCA, M.Com, B.Com, B.Sc, M.Sc etc)
• Must be a Good Team Player in Team
• No Backlogs
• Able to work in Rotational Shifts

Salary Package for Qatar Airways Recruitment

Coming to Salary Package the Qatar Airways is going to pay the best package for selected candidates, in addition company will give best Package for Selected Candidates on their Performance.

Steps to Apply Qatar Airways Recruitment

• First of all, visit official website of Qatar Airways i.e https://qatarairways.com/
• After visiting the official website you have to click on career section
• In career section you have to Choose India
• A lot of Openings are available in home screen
• Now click on Apply Online Link, we have provided direct link in below section
• All Eligible candidates fill up with necessary details on the Application Form
• Before Submit Button need to check all details you entered, once more
• Now hit Submit Button
• Lastly take a print out for the reference use.

Registration Link for Qatar Airways Recruitment : Click Here

About Qatar Airways :

Qatar Airways is the national airline of the State of Qatar and one of the aviation industry’s big success stories. Operations began in 1994 when the airline was a small regional carrier serving a handful of routes.