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IDAMTAT 1MG Walkins : Good News for the candidates who are looking for Jobs In IDAMTAT. IDAMTAT Recruiting Fresher and Experience Candidates for Multiple Positions in Multiple Locations. IDAMTAT is one of the country’s largest private bank that providing its services around the world. The detailed information that is Eligibility, Job Description, Address details, Company Profile are mentioned in the below sections of this post.
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IDAMTAT Walkins – More Information
| Company Name | IDAMTAT TECHNOLOGIES & SERVICES LLP |
| Designation | Call Quality Analyst |
| Qualification | BE/B.Tech |
| Experience | 0 – 1 Year |
| Job Location | Bangalore, Karnataka, India |
| Employment Type | Full Time |
| Category | Walkin Interview |
| Functional Area | Call Center |
| Industry | Call Quality Analyst |
| Salary | Upto 3 LPA |
| Walkin Date | 24th October,2024 |
Job Description For IDAMTAT :
Key Responsibilities:
Monitor and evaluate customer service interactions to ensure compliance with company policies and procedures.
Provide coaching and feedback to call center representatives based on evaluations and recommend corrective actions when necessary.
Develop and maintain quality assurance programs and processes to ensure ongoing compliance with regulatory requirements and industry standards.
Identify trends and patterns in customer interactions and provide insights and recommendations to management for process improvements and training needs.
Analyse and report on key performance indicators (KPIs) related to call center quality, such as customer satisfaction scores, call duration, call handling time, etc.
Collaborate with call center leadership to implement training and coaching programs to improve call center quality.
Participate in call calibration sessions with call center leadership and other stakeholders to ensure consistency and accuracy of evaluations.
Assist in the development of new policies, procedures and training materials as needed.
Stay current with industry trends and best practices in call center quality assurance.
Key Requirements:
Bachelor’s degree or equivalent work experience.
Minimum of 6 months to 1 year of experience in call center quality assurance or related field.
Knowledge of call center operations and customer service principles and practices.
Strong analytical skills with the ability to analyze data, identify trends, and make data-driven recommendations.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively with cross-functional teams.
Proficiency in Microsoft Office applications, particularly Excel.
Familiarity with call center quality assurance tools and software.
Strong attention to detail and ability to multitask in a fast-paced environment.
Walkin Date: October 24th, 2024
Walkin Time: 10.00 AM – 11.00 AM
Venue Details :
19/3, 3rd Floor, Srinivasa Industrial Estate Behind RMS International School & PU college, Kanakapura Rd, Konanakunte, Bengaluru, Karnataka 560062
Landmark – Near Yelachenahalli Metro Station, Kanakapura road
Google Map – https://goo.gl/maps/mNN9R37hG4UsP4rN8
IDAMTAT Walkins – Information Details
IDAMTAT Profile:
IdamTat is a technology solutions provider offering innovative software like GetAPcs and Pro-I. As part of the Suryojasvi Group, we help businesses streamline project management, simplify incentive administration, and drive operational efficiency for lasting growth.
Selection Process :
The selection process will be based on a Written test followed by Technical and HR interviews.
Official Website: Click Here
Important Note :
If you are interested to know more about the IDAMTAT Walk-in Drive For Freshers & Experience 2024, you can login to the official website of the Company. Candidates are advised to stay connected to our web portal to get the latest notification about all the Recruitments.
